| REPORTS TO: Head, Corporate and Commercial Banking
LOCATION: Lagos, North, South |
| SUBJECT |
DESCRIPTION |
| Purpose/Job Dimension |
The job holder is required to achieve customer growth and retention management for a specific portfolio through: |
| Key Roles and
Responsibilities
|
- Serve as client’s advocate and trusted advisor on financial matters.
- Handle all client enquiries effectively and resolve complaints appropriately.
- Build relationships with customers and organizations.
- Build good relationship with business heads to drive products sales and acquisition within identified markets.
- Build, strengthen, and leverage internal networks, alliance partnerships and relationships.
- Sell, Cross-sell and Upsell the Bank’s products for optimum build-up of revenue.
- Implement marketing strategies / programs laid out by the Bank to boost profit.
- Listen to customer requirements and present appropriate solutions to make a sale.
- Achieve set deposit targets / Contributions by acquiring business / investment deals from Individuals and Corporate entities.
- Source clients for both savings, Current and fixed deposit accounts in line with set target.
- Create quality risk assets to meet set targets.
- Package customers’ credit requests in line with credit policies & procedures of the bank
- Monitor and ensure customers’ compliance with credit agreements.
- Manage client expectations regarding what can and cannot be done by the Bank.
- Ensure proper know your customer (KYC) requirements are conducted on customers.
- Draw up work schedules for identifying and marketing prospective customers.
- Maintain good public relations with current and prospective customers.
- Plan and report on Marketing calls for the unit.
- Monitor the unit’s performance against monthly/quarterly/annual plans.
- Deliver high-quality client service and customer retention approach to manage client relationships and enhance product sales.
- Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.
|
| Required Skills and Competencies |
- Business acumen and analytical skills
- Excellent Relationship Management and interpersonal Skill
- Good level of computer program (MS. Word & Excel)
- Good understanding of business process
- Attention to detail.
- Enthusiastic, passionate with a commitment to delivering exceptional standards of customer service always.
- Proactive decision-maker
- Analytic skills/Problem Solving.
- Unquestionable integrity and high level of commitment
|
| Experience and Qualifications |
- Degree in Finance, Accounting, Economics, or related discipline in a recognized institution. A postgraduate qualification or relevant professional certification would be an added advantage.
- A minimum 4 years’ banking experience in sales and credit
- Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
- Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
- Good understanding of economic trends and implications on the banking/finance sector
|
| Key Performance Indicators |
- Customer growth in volume and value
- Customer experience and cross selling
- Customer satisfaction index
- Customer retention index
- Profitability rate
- Quality and Timeliness of Reporting
|
TO APPLY PLEASE FILL THE FORM: https://docs.google.com/forms/d/e/1FAIpQLSchbc8R1nEdNHLEtR1HE1Eoycww90JeyQc63jKJ7b-1B84JGQ/viewform?usp=pp_url
